ATSI Services


Apps and Online Self Help


Carers Services

National

Carer Gateway

By calling carer gateway, you will be connected with a new Australia wide network of care gateway service providers. They will talk though what you need and help you to find services to support and help you.
1800 422 737
Counselling service also available on that number 8am-6pm professional counsellors are waiting to talk through any concerns you have.
www.carergateway.gov.au

Mind Australia

At Mind, they recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself.Mind Australia offers a range of supports, including counselling and peer support, respite, recreation days, carer education, an online forum and support groups.
Call the Carer Helpline on 1300 554 660, to help you identify what works best for you. (Please note that not all options are available across all Mind service sites.) A carer support worker will help identify the most appropriate options for providing respite and support to family members, friends and other carers.
Service information 1300 286 463
www.mindaustralia.org.au

National continued

BiPolar Caregivers

Useful, easily accessible information website for caregivers of people with bipolar disorder. Information and suggestions for caregivers about:

www.bipolarcaregivers.org

Carers Australia

Carers Australia is the national peak body representing Australia’s unpaid carers, advocating on their behalf to influence policies and services at a national level.
Carer Gateway - 1800 422 737
www.carersaustralia.com.au

Mental Health Carers Australia (formerly ARAFMI national)

National information and support line 1300554660
Mental Health Carers Australia is not a service provider. Services are provided through some of their member organisations
...click here.
www.mentalhealthcarersaustralia.org.au"

Queensland

Caring for Carers

Caring for Carers Australia (CCA) is a not-for-profit organisation dedicated to honouring and acknowledging Carers and the enormous effort they show their loved one each and every day.

ARAFMI

Arafmi provide quality support, education and advocacy services to people with mental illness, their families and carers.
Whether you need help navigating the NDIS, looking for support services for yourself or a loved one or simply need someone you can talk to who understands.
Carer support line 1300 554 660

Back to Main Menu
Go to Home Page


COVID-19 Information

Coronavirus Mental Wellbeing Support Service

Coronavirus Mental Wellbeing Support Service is a 24/7 telephone support service providing information and advice about anxiety and depression that you may be experiencing due to the COVID-19 pandemic
1800 512 348

Online chat is also available - click here

Australian Psychological Society

Coronavirus (COVID-19) information for Australians.
www.psychology.org.au

Talking about scary stuff with kids

Beyond Blue have a great section on their website 'Talking about scary stuff in the news' which has helpful advice on how to support children to understand what is happening.
There is also a short video (click here) with tips on how to communicate with children and young people about news topics that they might not know how to deal with. www.beyondblue.org.au

UNICEF Australia

8 tips tip help comfort and protect children
www.unicef.org

World Health Organisation

Coronavirus disease (COVID-19) outbreak
www.who.int

Looking after your mental health during the coronavirus outbreak

No matter how the COVID-19 pandemic is affecting your mental wellbeing, there is a developed range of information, strategies and expert advice to help support you.
www.beyondblue.org.au

www.health.qld.gov.au

QLD.gov covid website for updates on COVID-19, testing locations and current statistics

www.health.gov.au

Find information about the coronavirus (COVID-19) pandemic, how to protect yourself and your family, where and when you can get vaccinated, and the current situation in Australia.

13HEALTH

A confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
13 43 25 84

Australian Department of Health App

Download from Apple here
Download from Google Play here

Coronavirus Australia Whatsapp

Here's a step by step guide to using the Coronavirus Australia Whatsapp service:
1. Download WhatsApp onto your phone. (click here)
2. Add the government's WhatsApp number into your WhatsApp contacts. The number is +61 400 253 787
3. Send the WhatsApp account a message.
4. You will receive a message back.
5. Follow the instructions to get the information you need.
www.health.gov.au

National Coronavirus Health Information Line

For information about COVID-19 and vaccines. This line operates 24 hours a day, 7 days a week
1800 020 080

Fair Work Ombudsman

The Fair Work Ombudsman has now set up a dedicated website for those employers and employees impacted by COVID-19.
www.coronavirus.fairwork.gov.au
The FWO can also be contacted on 13 13 94

Medicine Free Delivery

Pharmacies can offer free delivery of medicine/s via Aust Post
Check with your pharmacy to see if you or a family member qualifies for this service.

Health Direct

Free Australian health advice
www.healthdirect.gov.au/coronavirus

Financial Resources

       National Debt Helpline
       Services Australia
       Treasury
           Support for Businesses
           Supporting Individuals and Households
           Tax Supports Available

Impacts on Work

       Supporting Your Staff
       Losing your Job
       Working From Home
       Returning to Work

Managing Daily Life

       Practical Psychological Skills
       Smart Traveller
       Stopping Harm Caused by Alcohol
       Staying Safe Online

Back to Main Menu
Go to Home Page


Children, Youth, Pregnancy & Parenthood


Community social supports

Vinnies Connect

Vinnies Connect offers people an opportunity to connect with the community. Introducing adults in need of social contact with a caring volunteer to catch up for social activities in the community. Can be face to face or via the phone.
www.connect.vinnies.org.au

Find Your Local Community Centre

Your local community centre or PCYC is a great place to find out what is happening in your community, what services are available and places social connections can be made.
You can search for community centres and other places of interest on Infoxhange by clicking here. www.serviceseeker.com.au

Back to Main Menu
Go to Home Page


Domestic Violence and other Abuses

Back to Main Menu
Go to Home Page


Support for Drug and Alcohol Abuse

Alcohol Supports

National AA helpline

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
1300 22 22 22
www.aa.org.au

Alanon/Alateen

Alanon/Alateen's aim is to help and support families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem.
1300 252 666
www.al-anon.org.au

Hello Sunday Morning

A binge drinking resource - that promotes healthier drinking culture. This includes the 'Day Break program.
www.hellosundaymorning.org

Drug Supports

Narcotics Anonymous

Narcotics Anonymous is a non-profit fellowship or society of men and women for whom drugs had become a major problem.
1300 652 820
www.na.org.au/multi

Qld Opioid Treatment Program

The Queensland Opioid Treatment Program (QOTP) began in 1977 and provides treatment for opioid dependence, including prescription opioids.
The Department of Health has clinical and regulatory oversight of the program. Opioid treatment is available from public clinics and private prescribers in Queensland.
The S8INFO line also provides support for users with technical issues when registering for or using QScript. The number can be found on the queensland health website.
www.health.qld.gov.au For support or advice for any alcohol or drug concerns, contact the Alcohol and Drug Information Service (ADIS) 24 hours a day, 7 days a week. (Link found under Alcohol, Drugs, and Other Supports in this section)

Back to Main Menu
Go to Home Page


Financial Concerns and Gambling

Gambling Help QLD

Depending on what state you are calling from, this number will divert you to your state Gambling Helpline service
1800 858 858
To CHECK YOUR GAMBLING click here www.gamblinghelpqld.org.au
The national website has live online counselling, email support, self-help, tips for friends and family www.gamblinghelponline.org.au

GA Gamblers Anonymous QLD

A fellowship of men and women who share their experience strength and hope with each other that they may solve their common problem and help others recover from a gambling problem.
0467 655 799
Gamblers Anonymous and Gam-Anon meetings, online forum, information.
www.gaaustralia.org.au

GamBlock®

People who cannot control their gambling, often fall out with family and friends. GamBlock® was created in response claims that gambling could not be blocked. The purpose of GamBlock® is to protect families from underage gambling and help people from losing money or worse.
This is a program downloadable for various devices and situations, both in the home and in the workplace. It does not have a free component.
www.gamblock.com

Problem Gambling Severity Index (PGSI)

The Problem Gambling Severity Index (PGSI) is the standardised measure of at risk behaviour in problem gambling. It is a tool based on research on the common signs and consequences of problematic gambling.
www.responsiblegambling.vic.gov.au

Back to Main Menu
Go to Home Page


Mental Health, Counselling, and Support

Finding a Mental Health Professional

FAQ: What is the difference between a psychologist and a counsellor?

National Health Services Directory

www.nhsd.com.au

Psychotherapy and Counselling Federation of Australia

Find a Counsellor at www.pacfa.org.au

Australian Counselling Association (ACA)

Find a Counsellor at www.theaca.net.au

The Australian Psychological Society (APS)

Find a Psychologist at www.psychology.org.au

The Royal Australian and New Zealand College of Psychiatrists

Find a Psychiatrist at www.yourhealthinmind.org
Note: You will need to take the details of the professional of your choosing to your GP to obtain a referral to said psychiatrist. Contacting directly is only applicable for any questions about the psychiatrists practice, skills or qualifications.

SUICIDE SUPPORT SERVICES

Suicide Call Back Service

24/7 Call 1300 659 467 or visit the website to Live Chat with a counsellor.
This service is also for those concerned about someone at risk, bereaved by suicide, and people experiencing emotional or mental health issues.

Lifeline

24/7 Call 13 11 14 or visit the website to Live Chat with a trained volunteer.

In an EMERGENCY dial 000

Phone Support Services

Veterans and their family Counselling Service 24/7


SIDS bereavement support line 24/7


Samaritians Crisis Line 24/7


PANDA - Perinatal Anxiety and Depression Australia

Beyond Blue


MH Access Line (Triage)


Coronavirus Mental Wellbeing Support Service


Mental Illness Fellowship


SANE Australia


Dementia Support Australia (DSA)


Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD)


Butterfly Foundation - Eating Disorders and Body Image Issues


Disability Support and Neglect Helpline


Family Relationship Advice Line


                                continued... >>


In an EMERGENCY dial 000

Phone Support Services continued ...

MY LINE 24/7 - For 12-20 yo Relationship Issues


Mates In Construction QLD, NSW, SA, WA


Mensline 24/7


Lifeline 24/7


Kids helpline 24/7


Griefline 24/7


Support Services

Beyond Blue Forums


Australian Borderline Personality Foundation


Project Air Strategy


National Eating Disorders Collaboration


GROW - Community Based Mental Health Support Group


Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD) - Online Forum


SANE - Online Forums



In an EMERGENCY dial 000

Back to Main Menu
Go to Home Page


Grief and Loss

Griefline

GriefLine is a free national counselling and support telephone, SMS and video service. We offer confidential 7 days a week phone and telehealth counselling and support to people experiencing grief, loss and/or trauma.
Our counselling support also provides early intervention and prevention of mental health difficulties which may compound a person's experience of grief, loss and trauma. GriefLine is available nationally inclusive of remote, regional and rural communities, in addition to all metropolitan regions, Australia wide.
GriefLine State HotLine Numbers - 7 days - 6am to 2am
03 9935 7400;   02 8188 5799;   07 3062 7327;   08 6244 8196
1300 845 745 (National - Landline only)
www.griefline.org.au

Online Counselling Service via email
24/7 Online Forums

SIDS bereavement support line 24/7

With over 40 years’ experience supporting grieving individuals and families after the death of a child or pregnancy loss, we understand what you're going through and we're here to help.
Explore our Support Library or call our 24/7 Support Line 1300 308 307 to speak to someone now.
www.rednosegriefandloss.org.au

The Compassionate Friends

Not For Profit organisation supporting bereaved parents, siblings and grandparents.
National support line: 1300 064 068
www.thecompassionatefriends.org.au

National Association of Grief and Loss (NALAG)

The National Association for Loss and Grief (NALAG) is a not-for-profit organisation that provides free support to those who have experienced loss and grief.
NALAG also provides education through programs such as 'Blue Healers' which aims to assist those who have been diagnosed with mild anxiety/depression.
NALAG also conducts Indigenous education programs in the area of loss and grief.
NALAG is also an avid promoter of suicide prevention, hosting the Walk Towards Hope march to educate the community in suicide prevention. 02 6882 9222
www.nalag.org.au

MyGrief App

The Australian Centre for Grief and Bereavement has just launched an app to support bereaved people.
www.grief.org.au

Back to Main Menu
Go to Home Page


Directories - service finders

Is Your Counsellor a Qualified and Registered Professional?

ARCAP is an independent, national Register of Counsellors and Psychotherapists.
All practitioners listed on the ARCAP Register have completed professional qualifications in counselling or psychotherapy, meet ongoing professional development requirements and have clinical supervision of their practice to ensure they provide a quality service to clients and abide by the ethical guidelines of the profession.
Check you counsellor by clicking here.
www.arcapregister.com.au

Finding a Mental Health Professional

Australian Counselling Association (ACA)

Find a Counsellor: www.theaca.net.au

Psychotherapy and Counselling Federation of Australia (PACFA)

Find a Counsellor: www.pacfa.org.au

The Australian Psychological Society (APS)

Find a Psychologist Directory: www.psychology.org.au

The Royal Australian and New Zealand College of Psychiatrists

Find a Psychiatrist Directory: www.yourhealthinmind.org
Note: You will need to take the details of the professional of your choosing to your GP to obtain a referral to said psychiatrist. Contacting directly is only applicable for any questions about the psychiatrists practice, skills or qualifications.

One Place

Oneplace is an easily accessible directory of community support services to help Queensland families to get to the right service at the right time.
www.oneplace.org.au

Infoxchange Service Seeker

Infoxchange Service Seeker is Australia's most extensive electronic health, welfare and community services directory. Service Seeker provides up-to-date information across a number of classifications including aged, counselling, disability, drug & alcohol, education & training, employment, family, financial, health, housing, law, multicultural, recreation and youth.
www.serviceseeker.com.au

National Health Services Directory

www.nhsd.com.au

Back to Main Menu
Go to Home Page


Homelessness and Crisis Accomodation


Legal Services

Legal Aid

Info line

1300 650 579 Monday - Friday 8:30am - 4:30pm

Legal Aid services

1300 65 11 88
www.legalaid.qld.gov.au

Youth Legal Advice Hotline

Young people (under 18 or people with a childrens court matter) can call 1800 LAQ LAQ (1800 527 527) to talk to a lawyer and get free and confidential legal advice. Monday to Thursday 8am to 9pm or Friday 8am to Sunday 5pm (except for Good Friday, Easter Sunday and Christmas Day).
www.legalaid.qld.gov.au

Family Law Violence Law Help

Family Law Violence Help is a website by National Legal Aid to provide information for people affected by domestic and family violence.
www.familyviolencelaw.gov.au

The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd – (ATSILS)

The Aboriginal and Torres Strait Islander Legal Service (Qld) Ltd – (ATSILS), is a community-based organisation established to provide professional and culturally proficient legal services for Aboriginal and Torres Strait Islander people across Queensland.
24/7 Legal Assistance Hotline: 1800 012 255
www.atsils.org.au

Health Care Complaints Commission

1800 043 159

Welfare Rights Centre

Independent expert advice on Centrelink
02 9211 5300;      1800 226 028

Qld - Victims Assist

Information and advice for victims of crime; including information about support services, victims’ rights and financial assistance.
www.qld.gov.au/law/crime-and-police/victim-assist-queensland
Phone us on 1300 546 587 (business hours) or use our online form to ask us about free or low-cost counselling and other victim support services in your area and financial assistance and how to apply for it.

Women's Legal Service Queensland

1800 957 957
9am -3pm Monday - Friday
www.wlsq.org.au

Back to Main Menu
Go to Home Page


LGBTQI+

National LGBTI Health Alliance

This is a list of organisations that hold memberships of the National LGBTI Health Alliance
www.lgbtihealth.org.au/members

Rainbow Families Queensland

Rainbow Families Qld supports, celebrates, and advocates for LGBTQI+ parents, carers, and prospective parents and their children across Queensland, in a way that is safe, inclusive, and respectful.
www.rainbowfamiliesqld.org

Minus18

Champions for Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ) Youth Australia Wide. Minus18 contains event information, resources and factsheets, workshops relating to issues facing LGBTIQ youth
www.minus18.org.au

WithRespect

WithRespect provides resources, tips and advice for LGBTIQ+ people on having and maintaining healthy relationships. We also provide support for LGBTIQ+ people of all ages and their families experiencing difficulty in their relationships, including family violence.
1800 542 847
A specialist LGBTIQ family violence service funded by the Victorian Government. Supports people in LGBTIQ+ communities and their families affected by family violence. It also builds the capacity of the integrated family services and specialist family violence system. WithRespect is a partnership of these LGBTIQ specialist organisations:
      o      Queerspace - supported by Drummond St services
      o      Thorne Harbour Health - formerly Vic AIDS council
      o      Switchboard
      o      Transgender Victoria
www.withrespect.org.au

Qlife

Qlife exists to enable lesbian, gay, bisexual, transgender and intersex communities to work towards better health, including mental health.
Telephone and online support is available 3pm - midnight daily.
1800 184 527
www.qlife.org.au

The Gender Centre

The Gender Centre is committed to developing and providing these services and activities which enhance the ability of transgender and gender diverse people with gender issues to make informed choices.
www.gendercentre.org.au

Which includes a Search Directory - click here

Back to Main Menu
Go to Home Page


Health, Medical, and Disability Services

Health Direct Australia

Registered Nurses are available 24 hours a day, 7 days a week to provide advice when people are not sure what to do - whether they should see a local GP, manage the condition at home, or go to an emergency department.
1800 022 222
www.healthdirect.gov.au

Disability Support Serivces

Support and services for people with disability, their families and carers.
www.dsdsatsip.qld.gov.au

Medicines Line

A telephone service providing consumers with information on prescription, over-the-counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines.
1300 633 424 (Mon-Fri 9-5)

Poisons Information

13 11 26
in case of emergency call 000

1800 BULK BILL

1800 BULK BILL is a directory service providing communities with information relating to our nearest Medicare Bulk Billing medical practices that are also open extended hours.
Calling 1800 BULK BILL (1800 285 524) will connect you staff who can assist with searches.
www.1800bulkbill.com.au

Queensland 13Health

Health advice over the phone 13Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
1343 2584

13 SICK (13 7425)

Booking lines for home doctors are open from 6pm weeknights, 12 noon Saturday, all day Sunday and public holidays.
Also a home doctor app available.
www.homedoctor.com.au

National Disability Insurance Scheme - NDIS

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.
1800 800 110
www.ndis.gov.au

Cancer Council

Cancer Council's 13 11 20 nurses and other health professionals are offering invaluable one-on-one phone support to anyone affected by cancer.
13 11 20
www.cancer.org.au

Breast Cancer Network Australia

1800 500 258
www.bcna.org.au

Back to Main Menu
Go to Home Page


Apps and Online Self Help

Emergency

BeyondNow

Convenient and confidential, the BeyondNow app puts your safety plan in your pocket so you can access and edit it at any time. You can also email a copy to trusted friends, family or your health professional so they can support you when you're experiencing suicidal thoughts or heading towards a suicidal crisis.
BeyondNow is designed to be used as part of your overall mental wellbeing and safety strategy. It is not intended to be your only form of support.
Ideally you should work with a health professional or support person to create your plan.
www.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Safety Plan

Helping a Friend

The Check In App

The Check-in app was designed by beyondblue and Two Bulls in consultation with young people to help take the fear out of having a conversation with a friend who might be struggling. This is often not an easy conversation to have. This app provides building blocks for how you would approach your friend and gives you a confidence boost to know what to do if your friend does need support. It helps young people plan a conversation of where they will have the conversation, what they will ask, what they have noticed and what they can do to support their friend.
www.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Helping a Friend

Grief and Loss

My Grief App

The Australian Centre for Grief and Bereavement has launched an app to support bereaved people.
Drawing upon the latest evidence and nearly 25 years of clinical experience, the Australian Centre for Grief and Bereavement's MyGrief app provides information, tools and resources to support bereaved people and also provides practical strategies for families and friends on how best to support someone in the midst of their bereavement.
Every persons experience of bereavement is different. By answering a few questions, the app can provide you with a number of tailored strategies which best address your challenges in bereavement.
www.grief.org.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Grief and Loss

Online Self Help

Head to Health (H2H)

Head to Health (H2H) is an online database to help people access the information, resources, and services that most suit their needs. Whether they want to improve their overall sense of wellbeing, or need help with something that is concerning them, or they are helping someone they care about. Head to Health can point you to great online mental health resources.
www.headtohealth.gov.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Online Self-Help

Coping with Mental Health - Strategies

Smiling Mind

Smiling Mind offers a unique web and app-based tool developed by psychologists and educators to help bring balance to people's lives. Just as we eat well and stay fit to keep our body healthy, mindfulness meditation is about mental health and looking after the mind.
Their programs are designed to assist people in dealing with the pressure, stress and challenges of daily life. Programs for children 7 years and up; right through to adult programs.
www.smilingmind.com.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

Headspace

The Headspace app teaches you how to meditate and live mindfully. You can use it at work, at home or anywhere else.
There are exercises on everything from managing anxiety and stress, to breathing, sleep, happiness, calm and focus.
This is a payment required app with a free trial period.
After the Basics on meditation and mindfulness, there are dozens of packs on specific topics that can be explored.
www.headspace.com

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

Mind the Bump

Smiling Mind and beyondblue have teamed up to create a Mindfulness Meditation tool to help individuals and couples mentally and emotionally prepare for having a baby and becoming a new parent.
This program is for mothers, fathers, single parents and same sex couples. Mind the Bump provides tailored exercises to mentally and emotionally support you from day one of pregnancy through to 24 months after birth.
www.mindthebump.org.au

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

Breathe

Helps you reduce the physical symptoms of stress and anxiety by slowing down your breathing and your heart rate with your iPhone or Apple Watch.
Research shows that slowing your heart rate can increase feelings of calmness in your body. Using simple visuals, ReachOut Breathe helps you to control your breath and measures your heart rate in real-time using the camera in your phone.
This means that you can actively address the onset of physical stress symptoms such as shortness of breath, increased heart rate and a tightening of the chest.
www.au.reachout.com

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

WorryTime

Everyone has worries pop into their head from time to time, but sometimes they won't go away and start to impact your everyday life.
WorryTime interrupts this repetitive thinking by setting aside your worries until later, so you don't get caught up in them and can get on with your day. This means you can deal with worries once a day, rather than carrying them around with you 24/7.
It is based on cognitive behavioural techniques that are used by health and wellbeing practitioners to assist people with anxiety and stress.
www.au.reachout.com

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

Mindshift

MindShift is an app designed to help teens and young adults cope with anxiety. It can help you change how you think about anxiety. Rather than trying to avoid anxiety, you can make an important shift and face it.
MindShift will help you learn how to relax, develop more helpful ways of thinking, and identify active steps that will help you take charge of your anxiety. This app includes strategies to deal with everyday anxiety, as well as specific tools to tackle exam anxiety, perfectionism, social anxiety, performance anxiety, worry, panic and conflict.
www.au.reachout.com

Back to Main Menu       Go to Home Page
Back to Apps & Online Self Help
Return to Coping with Mental Health - Strategies

Covid-19 Information

Financial Resources

National Debt Helpline

If anyone is experiencing fiancial hardship, the national debt helpline offers free financial counselling.
www.ndh.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Financial Resources

Services Australia

For information and services provided by the government.
www.servicesaustralia.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Financial Resources

Treasury

Support for Businesses

Since the onset of the COVID‑19 pandemic, the Government has provided direct economic support to businesses. Support is available to keep businesses in business and Australians in jobs.
wwww.treasury.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Financial Resources

Supporting Individuals and Households

For information on stimulus payments for households to support growth.
www.treasury.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Financial Resources

Tax Supports Available

For information on finding out what tax support is available if you or your employees are affected by the coronavirus.
www.business.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Financial Resources

Impacts on Work

Supporting your Staff

COVID-19 has created dramatic changes in the workplace. Depending on your organisation, you and your team may now be working remotely, running staggered rosters, or working modified duties on site.
These changes, coupled with the ongoing health and economic threat of COVID-19, can have a significant impact on employee wellbeing. As a manager, it’s important to think about how to support your staff, particularly those struggling with stress and other emotions.
Click here for ways to help.
wwww.coronavirus.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Impacts on Work

Lost your Job

Losing your job and having your income reduced can cause significant emotional distress. Here are some strategies to help you manage.
www.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Impacts on Work

Working from Home

Adapting to a home working environment can be challenging. It’s important to develop ways of working that support your mental health and wellbeing.
www.coronavirus.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Impacts on Work

Returning to Work

With many workplaces reopening their doors amid the easing of lockdown restrictions, this has the potential to be a stressful time for employees.
There are a number of reasons why you may be feeling on edge about returning to work. Click here for some examples of these issues and how you can manage your anxiety.
www.coronavirus.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Impacts on Work

Managing Daily Life

Managing my daily life during the coronavirus pandemic and other tips

Practical Psychological Skills

This webpage describes practical psychological skills to help you and your loved ones cope with anxiety and worry about infectious diseases.
wwww.headtohealth.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Managing Daily Life

Smart Traveller

Travel information for Australian citizens.
www.smartraveller.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Managing Daily Life

Stopping Harm Caused by Alcohol

Cutting back on the amount of alcohol you drink can benefit your mind and body in many ways. It can not only help reduce your risk of long-term health problems such as cancer, heart disease and stroke but you’ll see short term benefits too such as improved mood and decreased anxiety, increased energy levels, better concentration and it can be easier to maintain a healthy weight.
Learn more about how alcohol affects your health, the benefits of cutting back, and how you can take steps to reduce the risks from alcohol and support yourself, your friends and family. 
www.fare.org.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Managing Daily Life

Staying Safe Online

Tips for staying safe online during the COVID-19 pandemic
www.esafety.gov.au

Back to Main Menu       Go to Home Page
Back to Covid-19 Information
Return to Managing Daily Life

Children, Youth, Pregnancy & Parenthood

Child Safety

Dept Child Safety

Dept of Child Safety (Crisis Care Unit) either verbal or faxed notifications.
During business hours (9am-5pm) you can contact Regional Centres. Numbers accessible by clicking here.

Child Safety After Hours

Child Safety After Hours Service Centre on 1800 177 135.
The service operates 24 hours a day, 7 days a week.

Child Protection Helpline

Child Protection Helpline (General public)
13 21 11 - this number accessible across all states
www.cyjma.qld.gov.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Child Safety

Parenting

Raising Children

raisingchildren.net.au provides ad-free parenting videos, articles and apps backed by Australian experts.
www.raisingchildren.net.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Parenting

Women's and Children's Health Network

Information and directory for parents, carers and young people from pregnancy until age 25.
www.cafhs.sa.gov.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Parenting

Family Relationship Advice Line

The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.
8am - 8pm Monday to Friday, 10am - 4 pm Saturday, Closed Sundays and Public holidays
1800 050 321
www.familyrelationships.gov.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Parenting       Return to Phone Support Services

The Brave Program

The BRAVE Program is an interactive, online program for the prevention and treatment of childhood and adolescent anxiety. The programs are free, and provide ways for children and teenagers to better cope with their worries. There are also programs for parents.
www.brave4you.psy.uq.edu.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Parenting

ReachOut

ReachOut is Australia's leading online mental health organisation for young people and their parents. They offer practical support, tools and tips help young people get through anything from everyday issues to tough times - and information for parents too (click here)
They also have a comprehensive database for looking for evidence based tools and apps (click here)
ReachOut also offer coaching sessions for parents.
www.parents.au.reachout.com

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Parenting

Children & Youth

Headspace

National Youth Mental Health Foundation. This includes eheadspace online and telephone support and counselling to young people 12 - 25 and their families and friends.
Chat and online services are open 9am - 1am (Melbourne time) 7 days a week for a 1-on-1 chat.(click here for chat)
www.headspace.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth

Kids Helpline

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Phone 1800 55 1800 (24 hours)
online chat open 7 days - 8am to 12am (midnight) AEST (click here)
www.kidshelpline.com.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth       Return to Phone Support Services

COMPI

COMPI (Children of Parents with a Mental Illness) Promoting better outcomes for children and families where a parent experiences mental illness.
www.copmi.net.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth

The Brave Program

The BRAVE Program is an interactive, online program for the prevention and treatment of childhood and adolescent anxiety. The programs are free, and provide ways for children and teenagers to better cope with their worries. There are also programs for parents.
www.brave4you.psy.uq.edu.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth

ReachOut

is Australia's leading online mental health organisation for young people and their parents. They offer practical support, tools and tips help young people get through anything from everyday issues to tough times - and information for parents too.
They also have a comprehensive database for looking for evidence based tools and apps.
ReachOut also offer coaching sessions for parents.
www.au.reachout.com

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth

Bullying. No Way!

Good quality research on bullying in schools is critical to guide effective practice.
An enormous amount of literature exists on this topic, and it can be daunting to know where to start.
Bullying. No Way! has reviewed the research on bullying for Australian educators and produced a series of research snapshots which outline the implications of the research for educational policy and practice.
www.bullyingnoway.gov.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Children & Youth

Pregnancy, Babies and Children

Perinatal Anxiety and Depression Australia (PANDA)

PANDA's National Helpline provides ongoing telephone counselling, information and referral for expecting and new parents of babies under 12 months old, experiencing mental health challenges.
9am - 7:30pm Monday to Friday AEST 1300 726 306

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children       Return to Phone Support Services

Pregnancy, Birth and Baby

The service is staffed by Maternal Child Health Nurses, whose scope of practice includes providing psychosocial support for parents but are not qualified counsellors with the capacity to manage callers with anxiety or depression.
1800 882 436
www.pregnancybirthbaby.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Centre of Perinatal Excellence (COPE)

Information on emotional wellbeing of parents before and during pregnancy, and the year following the birth of a baby.
www.cope.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Miracle Babies - 24 hour support line

Support to families with premature babies and babies requiring neonatal intensive care.
1300 622 243
www.miraclebabies.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

National Breastfeeding Helpline - 24 hours 7 days

1800 MUM 2 MUM (or 1800 686 268)

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Raising Children

raisingchildren.net.au provides ad-free parenting videos, articles and apps backed by Australian experts.
www.raisingchildren.net.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

SANDS - (24 hour support line)

Sands provides support, information and education to bereaved parents and their families across Australia following a pregnancy loss or a newborn death
1300 072 637
www.sands.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Tresillian Family Care Parents Helpline 24/7

Tresillian is a not-for-profit early parenting service offering families guidance in the early years of their child's life. We support new parents around breastfeeding and settling baby, as well as dealing with post-natal depression and nutrition.
Chat online or the phone 5pm-11pm
1800 637 357
www.tresillian.org.au

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Women's and Children's Health Network

Information and directory for parents, carers and young people from pregnancy until age 25.
www.cyh.com

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Karitane Care Line 24/7

Our free Careline is a call back service, our Child and Family Health Nurses will call you back within 24 hours between the hours of:
Monday - Thursday 12:30 - 9pm & 11pm - 6am
Friday - Saturday 9am - 3.30pm 1300 227 464 OR (02) 9794 2350

Back to Main Menu       Go to Home Page
Back to Children, Youth, Pregnancy & Parenthood
Return to Pregnancy, Babies and Children

Domestic Violence and Other Abuses

Elder Abuse

The Age Care Complaints Commissioner

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
You can phone the Commissioner on 1800 550 552 or you can lodge a complaint online by clicking here.
Regular hours are 9am-5pm, Monday to Friday AEST
www.agedcarecomplaints.gov.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Elder Abuse

Dementia Support Australia (DSA)

DSA provides the Dementia Behaviour Management Advisory Service (DBMAS) and the Severe Behaviour Response Teams (SBRT) among other services
Dementia Support Australia (DSA) is a service led by HammondCare that brings together expertise in dementia care from across the aged care industry.
DSA provides a three-level nationwide support service based on the needs of the person with dementia who is impacted by behaviours and psychological symptoms of dementia.
Dementia Behaviour Management Advisory Service (DBMAS)
Severe Behaviour Response Teams (SBRT)
DSA 1800 699 799 - 24 hour supportline
www.dementia.com.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Elder Abuse       Return to Phone Support Services

Sexual Violence

1800 RESPECT

Talking about sexual, domestic and family violence can be hard. When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation. They will work with you to help you identify what you can do and to find the right services or support for you. Everyone's situation is different and no one knows your situation better than you.
They can be contacted by phone or online chat, 24 hours a day, seven days a week.
1800 737 732
www.1800respect.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Sexual Violence       Return to Other DV Supports

1800RESPECT Service Directory

The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month.
www.1800respect.org.au/services

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Sexual Violence       Return to Qld Regional DV services

Brisbane Rape And Incest Survivors Support Centre

BRISSC (Brisbane Rape and Incest Survivors Support Centre) is a community-based, not-for-profit organisation in Brisbane that provides support to women (15+) survivors of sexual violence. Our services include phone support, individual counselling, advocacy, community education and training.
BRISSC is a feminist service, operating on a collective basis. We value women’s experiences, truths, lives and skills and provide a safe, confidential and supportive environment for women who have experienced rape and incest. BRISSC believe that women are the experts of their own lives and thus it is up to them to define their needs. We seek to give women as much control over their decisions and lives as possible.
Services include, counselling, and sexual assault advocacy.
(07) 3391 0004
www.brissc.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Sexual Violence

Sexual Assault Helpline

The Sexual Assault Helpline is a free helpline offering emotional support and referral pathways for any Queenslander who have been sexually assaulted or abused. It is also for anyone who is unclear about what they have experienced and for those concerned about someone they know. We help regardless of age, ability, ethnicity, gender identification, income or religion.
1800 010 120, call between 7.30am – 11.30pm, 7 days
www.dvconnect.org

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Sexual Violence

Qld Regional Domestic Violence Services

Womens' Centre in Cairns

Womens' Centre in Cairns provide a range of support services in Cairns and Atherton that work with and assist women, and their children, to transition them away from homelessness and violence and the child safety system. We work alongside clients providing them with information, resources and support to assist them to make their own decisions and life choices.
Cairns: 07 4051 6750
Atherton: 07 4091 5100
www.wirc.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Qld Regional DV services

1800RESPECT Service Directory

The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month.
www.1800respect.org.au/services

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Qld Regional DV services

Infoxchange Service Seeker

Infoxchange Service Seeker is Australia's most extensive electronic health, welfare and community services directory. Service Seeker provides up-to-date information across a number of classifications including aged, counselling, disability, drug & alcohol, education & training, employment, family, financial, health, housing, law, multicultural, recreation and youth.
www.serviceseeker.com.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Qld Regional DV services       Return to Directories

Resources and Financial Assistance

       The Good Shepherd

Good Shepherd financial counselling programs assists people to develop a healthy relationship with money and become financially secure.
(03) 9495 9600
The Good Shepherd also offer safe, affordable no interest loans for amounts of $200 to $5,000.
Our loans can be used for essential goods and services, such as white goods, furniture, education costs including computers, uniforms, and text books, as well as car expenses, medical and dental services. Whatever your loan is for, we support you on your journey.
13 64 57 No interest Loans
www.goodshep.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Resources and Financial Assistance

Escaping Violence Payment

The escaping violence payment is a national initiative available to all genders providing financial assiance to eligible individuals of up to $5000 including cash of up to $1500 and the remaining funds provided in goods, services and supports to establish a home free from violence.
Eligibility is based on financial stress and evidence of family, domestic or sexual violence resulting in changed living arrangements, including women leaving their homes or perpertrators being removed from homes individuals must be Australian citizens or permenatn residents and be 18 years or older to apply for information, eligibility and how to apply refer to the uniting care network website.
www.unitingvictas.org.au
www.unitingvictas.org.au/escaping-violence-payment-enquiry-form

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Resources and Financial Assistance

Domestic and Family Violence

1800RESPECT Service Directory

The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month.
www.1800respect.org.au/services

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Other DV Supports

DV Connect

DV Connect help Queenslanders find pathways to safety, away from domestic, family and sexual violence. They provide emergency transport and accommodation for your entire family including pets. Also provide safety planning, crisis counselling, intervention, information and referrals at no cost to you.
DV Connect have a pets program run in conjunction with the RSPCA (will find foster home for pets for 28days).
Orders are called DV protection orders. Family members, spouse or someone in intimate relationship (partner) can apply, this Includes people in same sex relationships. Police can take out an order on a person's behalf usually if police are called out to an incident. Alternatively person can take orders out themselves by going to the magistrates court. Children must have experienced abuse (ie be directly affected) to be included on orders. DV Connect stated it is better to get solicitor to help when applying for orders. Family law orders over ride DV Protection orders.
www.dvconnect.org

Other DV Supports

Arc phone App

Tech-based family violence response developed by DVRCV with funding from the Victorian Government's Public Sector Innovation Fund and the Department of Social Services, Arc keeps a record of information that may be used by a victim survivor to put the language of family violence around their experiences.
Arc is a free app that enables you to identify patterns of behaviour that make you feel scared, unsafe, undermined or intimidated, record your experiences, and tell your story.
The Arc app has been developed for people experiencing family violence, to help explain their situation to a friend, family member or a support service, to provide key information to police or in court, and reduce the number of times they have to repeat their story.
Arc may be used to help victim survivors explain their story to a friend, family member or a support service, to provide key information to police, in court, or with legal or family violence practitioners.
www.arc-app.org.au
**please note this is not a tool to capture abuses actually happening - in some states recording anyone other than yourself (without prior notification and written consent is illegal) such recordings are inadmissable in a court setting. Seek legal advise in your state for further information.

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Other DV Supports

Children by Choice

Children by choice rovides information/support to those who suspect their contraception has been tampered with. Counselling team offers decision making counselling, evidence-based information on pregnancy options, referrals to health and support services, and post-abortion counselling and support, to clients across Queensland. Pregnancy counselling and information is available state-wide over the phone (9am to 5pm Monday to Friday), or alternatively face to face counselling by donation for the pregnant person only at their office in Windsor, Brisbane.
Phone lines open Monday to Friday, 8.30am to 5.30pm.
To speak to a counsellor phone 07 3357 5377 (if you're in Brisbane) or freecall 1800 177 725 (state-wide)
www.childrenbychoice.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Other DV Supports

Salvation Army-Safer in The Home

National Program that is run in state-based locations
Service provision includes, Risk assessment and safety planning, Case management, Support surrounding tech facilitated abuse and detecting/scanning for surveillance and spy ware, Support with security upgrades to the home, Make a referral online or download a referral form.
To speak to a National Safer in the Home specialist consultant:
  - Call 0418 157 102 (Vic, ACT, NSW and QId)
  - Call 0400 983 360 (Tas, SA, NT and WA)
To submit a hard copy referral form email saferinthehome@salvationarmy.org.au
Hours of operation: Mon-Fri 9:00am - 5:00pm (all states and territorial times)
www.salvationarmy.org.au

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Other DV Supports

Support for Men

DV Connect

DV Connect help Queenslanders find pathways to safety, away from domestic, family and sexual violence. They provide emergency transport and accommodation for your entire family including pets. Also provide safety planning, crisis counselling, intervention, information and referrals at no cost to you.
DV Connect have a pets program run in conjunction with the RSPCA (will find foster home for pets for 28days).
Orders are called DV protection orders. Family members, spouse or someone in intimate relationship (partner) can apply, this Includes people in same sex relationships. Police can take out an order on a person's behalf usually if police are called out to an incident. Alternatively person can take orders out themselves by going to the magistrates court. Children must have experienced abuse (ie be directly affected) to be included on orders. DV Connect stated it is better to get solicitor to help when applying for orders. Family law orders over ride DV Protection orders.
www.dvconnect.org

Dad's in Distress

Dads In Distress supports Dads experiencing trauma through family breakdown and separation anxiety. We also acknowledges the specific issue of father-child contact and custody battles commonly termed ‘parental alienation’, a factor closely linked to stress, separation anxiety, depression, isolation and suicide in Australia.
Every child deserves to have a relationship with both of their parents ….
National support line - 1300 853 437 Monday to Saturday, 8:30am-5pm AEST (closed Sunday)
Online peer support meetings also available by clicking here.

Facebook support and information available by clicking here.

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Support for Men

Culturally and Linguistically Diverse Supports

Workplace Bullying

Fingerprint for Success - Bullying

Workplace bullying is one of the most damaging issues for any organization, as it can affect employee productivity, financial performance, and brand strength. On top of that, there's no moral justification for letting it happen.
Fingerprint for Success programs were designed by world-renown coaches, and sessions only take 5-15 minutes. Get started for free with personalized program now by visiting the website. - $fees may apply
www.fingerprintforsuccess.com

Back to Main Menu       Go to Home Page
Back to Domestic Violence and Other Abuses
Return to Workplace Bullying

Support for Alcohol and Drug Abuse

Alcohol, Drugs, and Other Support

Australian Drug Foundation (ADF)

The Alcohol and Drug Foundation (ADF) is Australia's leading organisation committed to preventing and minimising the harm caused by alcohol and other drugs. Comprehensive information about drug types and information.
ADF runs DrugInfo - DrugInfo is a is a confidential, non-judgemental telephone and email information and referral service for anyone seeking help for their own or another person's alcohol or drug use.
DrugInfo - 1300 85 85 84
www.adf.org.au

Back to Main Menu       Go to Home Page
Back to Support for Drug and Alcohol Abuse
Return to Alcohol, Drugs, and Other Support

Counselling Online

This is online text-based counselling for people concerned about their own drinking or drug use. The service is equally available to people concerned about a family member, relative or friend.
The service also provides: support by email, tools such as self-assessments and self-help modules, an SMS service to keep you focused and on track, an online community forum to connect you with peers for support.
Counselling Online services are free and available 24 hours a day, 7 days a week.
Email: info@turningpoint.org.au
www.counsellingonline.org.au

Back to Main Menu       Go to Home Page
Back to Support for Drug and Alcohol Abuse
Return to Alcohol, Drugs, and Other Support

Family Drug Support (FDS)

FDS is a national service for families dealing with drug and alcohol. FDS provides a toll free, 24-hour national telephone support line, as well as support groups, education programs, counselling and bereavement services for families.
FDS has also developed an online resource for families to help families deal with issues associated with ice and other drugs in a way that strengthens relationships and achieves positive outcomes.
www.fdsonline.org.au

Back to Main Menu       Go to Home Page
Back to Support for Drug and Alcohol Abuse
Return to Alcohol, Drugs, and Other Support

Drug ARM

At Drug ARM we take a holistic approach to addressing alcohol and other drug issues. Our specialists deliver services informed by current best practice and operate within the bio-psycho-social, harm minimisation and recovery frameworks. Each service is tailored to meet the needs of each individual, family or community to bring about positive change.
1300 656 800
www.drugarm.com.au

Back to Main Menu       Go to Home Page
Back to Support for Drug and Alcohol Abuse
Return to Alcohol, Drugs, and Other Support

ADIS Alcohol and Drug Support Qld

24/7 support for people in Queensland with alcohol and other drug concerns.
Call us for counselling, information and advice. Anytime. Anywhere.
24 hours, 7 days free and confidential, Experienced and skilled counsellors, Support and treatment referral for you, family, friends and health professionals.
1800 177 833
www.adis.health.qld.gov.au

Back to Main Menu       Go to Home Page
Back to Support for Drug and Alcohol Abuse
Return to Alcohol, Drugs, and Other Support

Mental Health, Counselling, and Support

Phone Support Services

Veterans and their family Counselling Service 24/7

Mental health support for Navy, Army and Air Force personnel, veterans & their families.
Open Arms 1800 011 046
www.openarms.gov.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

SIDS bereavement support line 24/7

With over 40 years’ experience supporting grieving individuals and families, we understand what you're going through and we're here to help.
Explore our Support Library or call our 24/7 Support Line 1300 308 307 to speak to someone now.
www.rednosegriefandloss.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Samaritians Crisis Line 24/7

Talk through what’s getting to you – big or small. No judgment. No pressure. Samaritans are here for anyone who needs someone.
13 52 47
www.thesamaritans.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Perinatal Anxiety and Depression Australia (PANDA)

PANDA's National Helpline provides ongoing telephone counselling, information and referral for expecting and new parents of babies under 12 months old, experiencing mental health challenges.
9am - 7:30pm Monday to Friday AEST 1300 726 306

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services


Beyond Blue

Australia’s most well-known and visited mental health organisation, focused on supporting people affected by anxiety, depression and suicide.
1300 224 636 - 24 hours, 7 days, including public holidays
WebChat 24/7
www.beyondblue.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

1300 MH CALL: Mental health access line

1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.
1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.
If you feel that you may be in need of mental health support and have never accessed a mental health service before, please contact your general practitioner or phone our mental health access line 1300 MH CALL (1300 642255).
The 1300 MH CALL service:
        - is the main point of access into public mental health services
        - can provide support, information, advice and referral
        - can provide advice and information in a mental health emergency or crisis
        - is staffed by trained and experienced professional mental health clinicians
        - will provide a mental health triage and refer to acute care teams where appropriate.
In an emergency always dial Triple Zero (000)

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Coronavirus Mental Wellbeing Support Service

Coronavirus Mental Wellbeing Support Service is a 24/7 telephone support service providing information and advice about anxiety and depression that you may be experiencing due to the COVID-19 pandemic
1800 512 348

Online chat is also available - click here

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Mental Illness Fellowship

Mental Illness Fellowship knows from experience that recovery of a better quality of life is possible for everyone affected by mental illness. They work closely with families, carers and friends as well as the person with a mental illness, including those who are hard to reach. Their objectives are holistic -- working to assist individuals and families in their journey to recover mental health, physical health, social connectedness and equal opportunity in all aspects of life.
To find out about local services in your area, call 1800 985 944 to speak with a MIFA Member in your State or Territory.
www.mifa.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

SANE Australia

SANE Australia is a national mental health charity making a real difference in the lives of people affected by complex mental health issues through support, research and advocacy.
Advice and information for people living with mental illness, family and friends.
1800 187 263
www.sane.org

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Dementia Support Australia (DSA)

DSA provides the Dementia Behaviour Management Advisory Service (DBMAS) and the Severe Behaviour Response Teams (SBRT) among other services
Dementia Support Australia (DSA) is a service led by HammondCare that brings together expertise in dementia care from across the aged care industry.
DSA provides a three-level nationwide support service based on the needs of the person with dementia who is impacted by behaviours and psychological symptoms of dementia.
Dementia Behaviour Management Advisory Service (DBMAS)
Severe Behaviour Response Teams (SBRT)
DSA 1800 699 799 - 24 hour supportline
www.dementia.com.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services


Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD)

ADHD is medically and legally recognized as a treatable yet potentially serious disorder, affecting up to nine percent of all children, and approximately four percent of adults.
CHADD serves as a local (American residents only) face-to-face family support group for families and individuals affected by ADHD.
Please note CHADD is an American organisation and as such call rates need to be considered prior to contacting. Phone number is on the website
www.chadd.org

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Butterfly Foundation

Everyone’s experience of an eating disorder or body image issue is unique and access to effective services is essential.
Butterfly operates a National Helpline that includes support over the phone, via email and online, reaching 20,000 people each year. The Helpline is staffed by trained counsellors experienced in assisting with eating disorders and body image issues. They also provide a wide range of programs for service providers and recovery groups.
1800 334 673
www.butterfly.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Disability Support and Neglect Helpline

A national hotline for the reporting of allegations of abuse and neglect of people with disabilities who receive or use Government funded services. Also a referral service. Non-government, non-profit organisation.
1800 880 052

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Family Relationship Advice Line

The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.
8am - 8pm Monday to Friday, 10am - 4 pm Saturday, Closed Sundays and Public holidays
1800 050 321
www.familyrelationships.gov.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services


MY LINE 24/7

Things can get blurry real quick when it comes to sex, dating and relationships – right down to how we define ourselves and those around us. The Line is here to look at what's ok and what's not…
For ~12-20 years, personal/relationship issues, where to "draw the line"
1800 695 463
www.theline.org.au

Instagram
Facebook

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Mates In Construction QLD, NSW, SA, WA

Construction workers are six times more likely to die from suicide than an accident at work. For our young workers, the facts are that they are well over two times more likely to take their own lives than other young Australian men.
MATES field staff train workers in the workplace to improve mental health and suicide prevention literacy, increase help seeking and help offering and engage the workforce in creating a mentally healthy workplace.
24/7 suicide support for construction workers 1300 MIC 111 (1300 642 111)
www.matesinconstruction.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Mensline

For men who are concerned about any family violence issue, and perpetrators of domestic/family violence.
1300 78 99 78
Online counselling www.mensline.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services


LifeLine 24/7

Lifeline is a short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe. It is a confidential one-to-one support with a trained Lifeline telephone crisis supporter.
During the call staff will listen without judgment, provide a safe space to discuss your needs, worries or concerns, and work with you to explore options for support.
13 11 14
www.lifeline.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Kids Helpline

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Phone 1800 55 1800 (24 hours)
online chat open 7 days - 8am to 12am (midnight) AEST (click here)
www.kidshelpline.com.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services


Griefline

GriefLine is a free national counselling and support telephone, SMS and video service. We offer confidential 7 days a week phone and telehealth counselling and support to people experiencing grief, loss and/or trauma. Our counselling support also provides early intervention and prevention of mental health difficulties which may compound a person's experience of grief, loss and trauma. GriefLine is available nationally inclusive of remote, regional and rural communities, in addition to all metropolitan regions, Australia wide.
GriefLine State HotLine Numbers - 7 days - 6am to 2am
03 9935 7400; 02 8188 5799; 07 3062 7327; 08 6244 8196
1300 845 745 (National - Landline only)
www.griefline.org.au Online Counselling Service

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Phone Support Services

Support Services

Beyond Blue Forums

Becoming a member of the Beyond blue forums allows you to give and receive support, sharing their stories and experiences in times of distress and wellness. Connect with Beyond Blue and engage with the work we do to raise awareness, reduce stigma and encourage help seeking for people with depression and/or anxiety.
www.beyondblue.org.au/get-support/online-forums

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

Australian Borderline Personality Foundation

Borderline Personality Disorder (BPD) is a complex mental disorder that is often misunderstood. People with this disorder are frequently discriminated against and stigmatised.
Symptoms for people with this disorder include emotional distress, self-harm, difficulty relating to others and the world around them. This can be very distressing for the person and for people close to them.
Lived Experience and Carer's Forum, Resource Library, Comprehensive state based Service Directory, and Webinars.
The SANE Forums is a moderated, online discussion space for Australians 18 years and over who are living with complex mental health issues, and families, friends and carers of people living with complex mental health issues.
www.bpdfoundation.saneforums.org

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

Project Air Strategy

The Project Air Strategy for Personality Disorders is an internationally recognised leader in research, education and treatment. We partner with health, justice, communities, schools, families and individuals. We bring new scientific discoveries to promote recovery.
www.projectairstrategy.org

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

National Eating Disorders Collaboration

An Australian Government initiative to support nationally consistent approaches to the prevention, early intervention and treatment of eating disorders.
www.nedc.com.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

Grow

GROW is a community-based organisation that has helped thousands of Australians with their recovery from mental ill-health through a unique program of mutual support and personal development.
The Grow Program is based on a 12-step program of personal growth of mutual help and support. The program is all-inclusive and draws on many principles for mental, social and spiritual health.
1800 558 268
www.grow.org.au

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

CHADD - Online Support Forum

Children and Adults with Attention-Deficit/Hyperactivity Disorder (CHADD) is an American based organisation.
Online Forum Support: www.chadd.org/online-community

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services

SANE Forums

The SANE Forums is a moderated, online discussion space for Australians 18 years and over who are living with complex mental health issues, and families, friends and carers of people living with complex mental health issues.
www.saneforums.org (support service for carers and consumers)
Other peer support is also available at www.sane.org/peer-support

Back to Main Menu       Go to Home Page
Back to Mental Health, Counselling, and Support
Return to Support Services