There is a notion of 'the wounded healer' created by psychologist Carl Jung, 1842 - 1896, founder of analytical psychology. Jung theorised that the counsellor sought to aid the healing of others because they themselves were wounded. This here is exactly how Walking Life's Path came into being. Coming from a background of poverty, abuse, and loss Danielle-Marie has sought most of her life to channel hope and healing into others and in 2015, scars in tow, became a counsellor.
Working with grief and trauma, and as a family & couple's therapist, as well as, a supervisor, Danielle predominantly aids those experiencing grief, anxiety, depression, addictions, and relationship concerns. Danielle has previously worked on mental health and addiction support lines, as well as, with multiple EAP services and is currently working in private practice, and with Work Cover and CTP clients. Danielle holds an Advanced Diploma of Counselling and Family Therapy, a Graduate Diploma in Counselling and Integrated Psychotherapy, and a Masters degree in Counselling, and is both an ACA Level 3 member and Supervisor, and a PACFA Registered Clinical Counsellor.
Walking Life's Path was created in order to 'walk' with those seeking help, to clarify and help them in reaching 'their' goals, with the primary objective being to empower people in the making of decisions in order to reach said goals, having them be able to 'walk away' more self-reliant, with a new or revised set of skills and a greater sense of hope for the future.
HomeYour Word Lord is a lamp to our feet and a light to our path, help us to find our path. You have given us ears to hear and eyes to see, let Your light guide us to find the right answers in the right timing, and to know our ways are not Your ways, but that Your ways lead us to good things. Your plans are to prosper us and give us hope for a future. You are able to do exceedingly and abundantly above more than we could ever ask or imagine (according to Your power at work in us). Our cups run over with good things, to You Lord be the glory forever, Amen.
Counselling
So what is counselling, and can it work for you?
Counselling can be particularly helpful if an issue is difficult to face or you are unsure how to deal with it. It can even be helpful for dealing with situations outside your control or dealing with the behaviour of others. Counselling is about working with you on strategies to overcome obstacles and personal challenges that you are facing.
It's not a matter of being 'unable to cope', or 'lacking strength/resilience', sometimes it can be about finding the right tools to deal with a situation or issue or person, whatever that may be. Counselling gives the opportunity to talk to someone who is outside of the issue, which can help you gain clarity on the situation. It is not at all about giving advice or telling you what to do, but instead helping you find ways to find things that work for you.
I have found that often counselling involves a lot of finding, seeking, and learning 'grace for self'
-- Danielle-Marie, counsellor at Walking Life's Path
Choosing a professional counsellor
Professional counsellors help clients identify goals and potential solutions to problems which cause emotional turmoil; seek to improve communication and coping skills; strengthen self-esteem; and promote behaviour change and optimal mental health.
Professional counsellors can be found through one of two databases in Australia, ACA the Australian Counselling Association , and PACFA the Psychotherapy and Counselling Federation of Australia (which also includes several smaller associations).
You can also request of the counsellor what their qualifications and experience are, even query any specialities, such as trauma, abuse, anxiety, relationships, grief, etcetera. Belonging to one of the above associations also means that the association holds the counsellor accountable for maintaining supervision and ongoing professional development. If you are unsure whether your counsellor is qualified or maintains their regular requirements you can check their details on the ARCAP register.
Are there limitations to what can be shared in counseling?
Any subjects or experiences, from an everyday concern to a unique circumstance or situation are suitable for a counselling session. Concerns such as a separation, existential concerns, shame, guilt, or lack of trust - talk to the counsellor you are looking to book with and ask any questions you wish to to help clarify this for you. Counselling addresses concerns across many lifestyle and life stage events and circumstances. It is important to understand that counselling is not a 'quick fix', in fact it can be very challenging. It is a process of healing and change that often takes time, practice and patience.
Counselling is about talking with clients. This talking can take on many purposes, such as; identifying goals and potential solutions to problems; working on strategies to overcome obstacles and personal challenges that clients are facing; to have someone to hear what is happening without judgement or quick advice. Through the therapy relationship counselling looks to develop a person’s self understanding and uncover ways of making changes in their life.
Examples of what counselling can do:
- Help you overcome challenging issues or events.
- Help you manage issues which seem too big to deal with.
- Help you learn how to trust yourself and understand when to seek extra help in the future.
- Help you break negative cycles so that you create new opportunities for yourself.
- Help you find focus in areas that feel 'out-of-control'.
- Teach you skills such as resilience so you are prepared when challenges arise.
- Help you manage your study or day to day workload.
- Help you to better communicate with others, family, work mates, boss, the public etcetera.
- Help you overcome traumatic or critical incidents.
- Help you resolve problematic behaviours, beliefs, feelings, and related physical symptoms.
See: a brief summary of what counselling may involve.
Is counselling confidential?
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How is information about me stored? What about supervision?
Yes and no, there are indeed situations where total confidentiality is not at all possible as required by law, these are:
- When a counsellor feels their client is a danger to themselves or others, and sometimes when others are in danger from a third party.
- When a counsellor is subpoenaed to attend a state or federal court and disclose information provided during a counselling session.
It is a breach of ethics for a counsellor to practice without regular supervision and support. The purpose of this is to monitor both the counsellor's and client's welfare, and to ensure the counsellor is complying with all relevant legal, ethical, and guidelines for professional practice. During these sessions your case may be discussed, but without sharing any identifying information, for example, your name, please note that the supervisor is also bound by the above confidentiality laws. Your counsellor is ethically bound to discuss privacy issues with you. If you have any particular concerns let your counsellor know so they can addressed.
Counsellors hold basic information about you, name, address, phone number etcetera, and are required to keep records of each counselling session. They will generally take notes during or after a counselling session to keep track of your progress, to follow up on any discussions in previous sessions and to determine the best solutions or strategies for you. This information is held securely in files only accessible by your counsellor. Any audio recordings made during a session must have your consent prior to recording and are destroyed immediately after use. Your personal information is not allowed to be released to third parties at all, but your notes can be, however, in order to do so the counsellor must have your expressed written consent to do so - except in the case of court subpoena.
At Walking Life's Path the confidential basic information we hold is kept to the barest minimum and held in a location seperate to that of your notes, and your notes hold no identifying information.
Do I need a referral?
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No, you do not need a referral. Just call/text/email and make a booking. Please be aware that phoning in you may reach the answering service if the counsellor is in a session. Please leave a message and the counsellor will return your call when they are next available. Information on how to make a booking is in the 'I want to know about appointments' question below, or searching booking.
I want to know about appointments.
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How long will it take to see someone? What appointment times are available? What happens if I need to cancel an appointment? What do I do if it is an emergency? Do I need a referral? How do I make a booking?
Morning, afternoon and evening sessions are available, as are Saturday appointments by special arrangement. We endeavour to provide you with a time that best suits you. During your first phone call we can make an appointment for you to see a counsellor usually within 7-21 days. Most appointments are offered on the same day at the same time each period, weekly, fortnightly or monthly. Alternatively, we can schedule a time that best suits you. Make a Booking
Or just call/text/email and make a booking. Please be aware that phoning in you may reach the answering service if the counsellor is in a session (session times listed below). Please leave a message or send a text and the counsellor will return it when they are next available. Please Email your query, or call/text
Session times are Monday to Friday; 7:30 am; 9:00 am; 10:30 am; 12:00 pm; 1:30 pm; 3:00 pm; 4:30 pm; 6:00 pm.
By special appointment only Monday to Friday late night sessions are available at 7:30pm or on Saturdays at the above same times between 10:30 and 4:30. No, you do not need a referral.
How long/often do sessions go? and how many are needed?
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Why does counselling take so long, is there a quicker way?
This is an individual decision and is worked out with your counsellor. Sessions are usually held no closer together than weekly, and in the beginning no further apart than fortnightly, increasing with different stages of the counselling process until it has been completed.
Most appointments at Walking Life's Path Counselling are 50 minutes as we find this best meets the therapeutic needs of our clients. However, this time is flexible depending on your needs/wants and may be as short as 25mins or as long as 1 hr 45mins. The length of your sessions will be determined in the first sessions, and are able to change as/if your needs change, however the length needs to be determined at booking, not in session so as to not run into time booked by other clients.
Sessions are usually once a week with the final sessions spaced further apart. However, the frequency, as with the duration, is up to you, some opt to have sessions fortnightly in order to stretch their budget further.
There is, no 'set number' of counselling sessions as every person attending counselling does so for different reasons, on average people begin to achieve sustainable positive change after 8-12 sessions (15-20 for couples/families), while others will continue therapy for a number of months, or even years. This variation occurs for several reasons, firstly the nature of people's problems; secondly the amount of time the problems have existed; and thirdly the effort and willingness people are prepared to apply to resolving the problems. This will be discussed with you in the first sessions.
It is important to understand that counselling is not a 'quick fix', in fact it can be very challenging. It is a very healing process that takes time and patience.
Solution focused therapies focus on your strengths and capabilities in an attempt to overcome your current situation, this method of therapy works well when the situation is outside of your control, however still requires time and patience.
How will I know if it has been successful?
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Counselling is successful when you are empowered to take good and constructive action on your own behalf. At the end of counselling you should be left with a sense of being better able to manage your personal circumstances and a greater sense of personal 'agency' to influence the events in your own life, with an enhanced emotional 'tool kit' to help you make decisions and to see things more clearly. If this is something you fail to see growing throughout the counselling process please discuss it with your counsellor ASAP.
How much does it cost?
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What are the fees? How can I pay? Can sessions be bulk billed? Are there concessions available?
Unfortunately, counselling is not covered under Medicare. However, in order to keep sessions affordable for clients Walking Life's Path Counselling Services offers low fees in alignment with most out of pocket expenses after psychology medicare rebates. Concessions are aviailable for certain card holders.
Payment can be made by cash or direct deposit/internet banking. Payments via Square coming soon. For fee schedule and concessions - click here
What topics or experiences is it ok to talk about in sessions?
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Do I need to prepare before a counselling session?
Any subjects or experiences, from an everyday concern to a unique circumstance or situation are suitable for a counselling session. Counselling addresses concerns across many lifestyle and life stage events and circumstances.
Common reasons why people seek out counselling include, but not limited to:
- Relationship difficulties, e.g. frequent fights, extramarital affairs, sexual worries, loss of intimacy.
- Illness, injury, grief and loss.
- Life transition and adjustment issues.
- Personal growth and understanding.
- Addictive behaviours.
- Sexuality and sexual identity.
- Anxiety, stress or depression.
- Individuals or couples considering marriage.
- New parents facing change, or facing the empty nest.
- Raising children and/or teenagers.
- Separation or divorce issues.
- Loneliness.
- Adjustment to step-family arrangements.
- Violence and abuse in the relationship.
- Workplace problems, retrenchment or retirement.
How do I know if counselling is needed?
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Will it help my friend/loved one? What if my partner/family member/friend does not want to go? How do I tell someone they need help? Are there other ways someone might find help?
Some of the most common reasons for speaking with a counsellor are for treatment of depression, anxiety, grief and loss, relationship difficulties, low self-esteem or lowered motivation. People often ask, 'do you think I need counselling?' A better question is, 'what might I benefit from trying counselling?'
Many people, whatever their situation, have found counselling helpful. It tends to be more useful, more effective and more successful if you have chosen to come because it feels like the right thing for you, rather than someone else telling you to go because you 'need' counselling.
If you are struggling with how to support a friend or loved one, or yourself, there are some helpful links to be found by clicking here, and some helpful things to say by clicking here There are many mental health quizzes available, click below to see a short quiz which after each question offers you feedback, or to complete a DASS 21, a standard measure of distress used by many GPs and professional counsellors alike. clicking here.
How do I know if the counsellor is a professional?
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What is the difference between psychology and counselling? What qualities should I look for in a counsellor? Can I choose what direction counselling takes?
Ask them:
1. Do you abide by a code of conduct (ethics) that outlines my rights? and Can I have a copy?
2. Do you have professional indemnity insurance?
3. Are you a member of a national professional body of counsellors? Check the ARCAP register
Research shows that the most important factor in promoting psychological change and growth is the relationship between you and your counsellor. It's a good idea to be aware of the qualities you would like your counsellor to possess, some good qualities may wish to look for are as follows;
- Genuineness.
- An accepting, caring attitude.
- Good listening skills.
- Respect for you and your beliefs.
- A sense of humour in everyday life.
- Maintenance of confidentiality.
- Impartiality.
- Unshockable responses.
- Humility.
- Skill in challenging clients to grow and other basic counselling techniques.
- Confidence (from knowledge and experience).
- Commitment to counselling excellence and ethics, integrity and accountability (supervision). Is a psychologist better than a counsellor? No, whilst they are effectively in same field they simply offer different approaches to the same service.
There are many who believe psychology is a better profession for aiding people with their mental health, because, it is said, the industry is more highly regulated and the professionals more highly qualified. However, while there are many registered counsellors with less qualifications than psychologists, there are also many with equal or higher qualifications.
In Australia, the counselling industry has been working on more stringent regulations around the unqualified calling themselves counsellor or psychotherapist. To avoid those with mere certificate qualifications – or even none at all – calling themselves counsellors, the Australian Register of Counsellors and Psychotherapists (ARCAP) was introduced. The ARCAP register, www.arcapregister.com.au, only lists those counsellors who have completed professional qualifications in counselling or psychotherapy, as well as, meet ongoing professional development requirements including clinical supervision of their practice, and also abide by the ethical guidelines of the profession according to the association to which they belong, ensuring they provide a quality service to clients.
As a side note, psychology has been regularly described by those using the service as feeling "cold" or “clinical”, where as, counselling is described by those same people as being a more user friendly and warm environment - this may be due to counsellors using a more person-centred approach vs a marked and measured psychological approach, this is not to say that both professions use strictly one or the other method. Whichever profession you choose you, as the client, have the right to direct your therapy where and how you want it to go. In other words, if you are not liking something, or you feel uncertain that the service is helping in the way you need, tell your therapist, they are there to help you not hinder you.
Can I complain or provide feedback about the service?
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How do I go about making a complaint?
Absolutely yes, both positive and negative feedback is welcomed.
Negative feedback offers us the chance to change and grow and positive feedback builds up and encourages.
At the end of each session your counsellor will ask you how you feel things went, what you liked and didn't like.
If you would like to comment on, compliment or complain about the Counselling Service, you can Email us. If you do not receive a satisfactory response, you can contact the counselling association to which the counsellor belongs. These details will be provided at your request.
Alternatively, you can anonymously use Send us your Feedback
We understand it can be frustrating to not have your questions answered straight away, please if you have a query you would like answered do not hesitate to contact us directly and we will endeavour to get back to you as quickly as possible. Email us
Other Links/Services
Not all information/services contained on other websites is endorsed/recommended by Walking life's Path Counselling
The first sessions (sessions 1-3) are known as client engagement and assessment, and are primarily about getting to know each other, and beginning to describe your situation and concerns. You may also be asked a little about your background, so that your counsellor can gain a sense of your broader circumstances and some context for your immediate concerns. This stage of therapy finishes with your counsellor giving their view on your situation, and discussing with you a potential plan of setting and reaching your goals, and checking whether you are happy to proceed with this plan of action. The sessions that follow on from here is what is known as the resolution phase (sessions 4-10) is where all the hard work is done. The sorts of things covered during this time may include; -o- A family of origin study - a family map or Genogram, which notes things such as generational issues, relationships/connection and disconnection, serious mental illness, addictions and the like. Using the map your counsellor will discuss how you related to each member in your growing up years and how you relate to them currently. And how these relationships effect your current concerns if at all. It can be a very valuable exercise, and most, even those with misgivings, have said they found the experience somewhat enlightening. -o- Discussion of past hurts, resentments, guilt and traumas - listing the things in your life that have had an impact on you, no matter how small, often given as an exercise or homework, opens a discussion which has been proven to be rather helpful in uncovering why we do or believe in the things we do. -o- Consultation with family members/spouse/others - this will only ever happen with your permission and will be discussed in session if appropriate. -o- Assertiveness, communication, training - this is the most common area found that clients need to work on. Your ability to say yes and no at the right times and in an appropriate and well communicated manner is one of the biggest causes of relationship breakdown, and not just between spouses but also family members, friends and even collegues. -o- Identity and self-acceptance - Discussion of these has proven to be rather helpful in uncovering why we do or believe in the things we do, and often follows in to exercises in irrational thinking. -o- Irrational thinking - involves discussion of what is rational and irrational and changing our thinking to align with the rational. -o- Relationship problems - much of which involves communication exercises. -o- Faith and/or cultural issues - vary greatly and will be discussed in session as required.
As mentioned before, the time taken here depends greatly on the nature of your concerns; the amount of time any issues have existed; and the effort and willingness you are prepared to apply to resolving any problems. The final stage is called the termination stage (sessions 10+), it is at this point where you have decided that you have gained enough tools to continue 'Walking Life's Path' with self-reliance, knowing that at any time you feel the need you may return to counselling if/as needed. Your counsellor will most likely recommend maintenance and accountability sessions in the near future, just to check in and see if you are doing well and to offer ongoing support, these can be set months into the future.
Find a Psychiatrist Directory: www.yourhealthinmind.org * Note: While counsellors do not require referrals, you will need to take the details of any psychologist/psychiatrist of your choosing to your GP to obtain a referral. Contacting directly is only applicable for any questions about the psychologists/psychiatrists practice, skills or qualifications.
Our free Careline is a call back service, our Child and Family Health Nurses will call you back within 24 hours between the hours of:
Monday - Thursday 12:30 - 9pm & 11pm - 6am
Friday - Saturday 9am - 3.30pm 1300 227 464 OR (02) 9794 2350
1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.
1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service.
If you feel that you may be in need of mental health support and have never accessed a mental health service before, please contact your general practitioner or phone our mental health access line 1300 MH CALL (1300 642255).
The 1300 MH CALL service:
- is the main point of access into public mental health services
- can provide support, information, advice and referral
- can provide advice and information in a mental health emergency or crisis
- is staffed by trained and experienced professional mental health clinicians
- will provide a mental health triage and refer to acute care teams where appropriate.
In an emergency always dial Triple Zero (000)
A national hotline for the reporting of allegations of abuse and neglect of people with disabilities who receive or use Government funded services. Also a referral service. Non-government, non-profit organisation.
1800 880 052
The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
You can phone the Commissioner on 1800 550 552 or you can lodge a complaint online by clicking here.
Regular hours are 9am-5pm, Monday to Friday AEST
www.agedcarecomplaints.gov.au
Elder Abuse Prevention Unit
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Call the Elder Abuse Helpline (9am–5pm, Monday to Friday) for free and confidential advice for anyone experiencing elder abuse or who suspects someone they know may be experiencing elder abuse.
1300 651 192 (Queensland only) or
(07) 3867 2525 (rest of Australia).
www.eapu.com.au
Qld Gov – elder abuse information and support
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There is a range of services for seniors who are victims of abuse and discrimination that can provide advice, support or referrals if you or someone you know is experiencing elder abuse. www.qld.gov.au
Dementia Support Australia (DSA)
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DSA provides the Dementia Behaviour Management Advisory Service (DBMAS) and the Severe Behaviour Response Teams (SBRT) among other services,Dementia Support Australia (DSA) is a service led by HammondCare that brings together expertise in dementia care from across the aged care industry. DSA provides a three-level nationwide support service based on the needs of the person with dementia who is impacted by behaviours and psychological symptoms of dementia.
Dementia Behaviour Management Advisory Service (DBMAS)
Severe Behaviour Response Teams (SBRT)
DSA 1800 699 799 - 24 hour supportline www.dementia.com.au
Dementia Australia line
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Dementia Australia are here to support and empower the estimated half a million Australians living with dementia and almost 1.6 million people involved in their care. Dementia is the second leading cause of death in Australia yet remains one of the most challenging and misunderstood conditions.
1800 100 500 www.dementia.org.au
Sexual Violence
1800 Respect
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Talking about sexual, domestic and family violence can be hard. When you contact 1800RESPECT, you will talk to a trained counsellor who will listen and support you in what feels right for you and your situation. They will work with you to help you identify what you can do and to find the right services or support for you. Everyone's situation is different and no one knows your situation better than you. They can be contacted by phone or online chat, 24 hours a day, seven days a week.
1800 737 732
www.1800respect.org.au
National domestic violence helpline
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1800 200 526
1800 respect service directory
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The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month. www.1800respect.org.au/services
Brisbane Rape And Incest Survivors Support Centre
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BRISSC (Brisbane Rape and Incest Survivors Support Centre) is a community-based, not-for-profit organisation in Brisbane that provides support to women (15+) survivors of sexual violence. Our services include phone support, individual counselling, advocacy, community education and training.
BRISSC is a feminist service, operating on a collective basis. We value women’s experiences, truths, lives and skills and provide a safe, confidential and supportive environment for women who have experienced rape and incest. BRISSC believe that women are the experts of their own lives and thus it is up to them to define their needs. We seek to give women as much control over their decisions and lives as possible.
Services include, counselling, and sexual assault advocacy.
(07) 3391 0004 www.brissc.org.au
Sexual Assault Helpline
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The Sexual Assault Helpline is a free helpline offering emotional support and referral pathways for any Queenslander who have been sexually assaulted or abused. It is also for anyone who is unclear about what they have experienced and for those concerned about someone they know. We help regardless of age, ability, ethnicity, gender identification, income or religion.
1800 010 120, call between 7.30am – 11.30pm, 7 days
www.dvconnect.org
Qld Regional DV Services
Womens' Centre in Cairns
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Womens' Centre in Cairns provide a range of support services in Cairns and Atherton that work with and assist women, and their children, to transition them away from homelessness and violence and the child safety system. We work alongside clients providing them with information, resources and support to assist them to make their own decisions and life choices.
Cairns: 07 4051 6750
Atherton: 07 4091 5100 www.wirc.org.au
The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month. www.1800respect.org.au/services
health, welfare & community services directory
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Infoxchange Service Seeker is Australia's most extensive electronic health, welfare and community services directory. Service Seeker provides up-to-date information across a number of classifications including aged, counselling, disability, drug & alcohol, education & training, employment, family, financial, health, housing, law, multicultural, recreation and youth. www.serviceseeker.com.au
Resources and Financial Assistance
Financial Abuse - info and advice
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The Financial Toolbox provides affordable financial education to women from different backgrounds, careers and industries, with the aim of empowering women so you can take control of your financial lives, make informed decisions and maximize your situation to reach your financial goals.
The Financial Toolbox is currently WA based but has information relevant to each state and territory.
Call 08 9420 0400 www.financialtoolbox.org.au
Good Shepherd financial counselling programs assists people to develop a healthy relationship with money and become financially secure.
(03) 9495 9600
The Good Shepherd also offer safe, affordable no interest loans for amounts of $200 to $5,000.
Our loans can be used for essential goods and services, such as white goods, furniture, education costs including computers, uniforms, and text books, as well as car expenses, medical and dental services. Whatever your loan is for, we support you on your journey.
13 64 57 No interest Loans www.goodshep.org.au
Escaping Violence Payment
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The escaping violence payment is a national initiative available to all genders providing financial assiance to eligible individuals of up to $5000 including cash of up to $1500 and the remaining funds provided in goods, services and supports to establish a home free from violence.
Eligibility is based on financial stress and evidence of family, domestic or sexual violence resulting in changed living arrangements, including women leaving their homes or perpertrators being removed from homes individuals must be Australian citizens or permenatn residents and be 18 years or older to apply for information, eligibility and how to apply refer to the uniting care network website. www.unitingvictas.org.au www.unitingvictas.org.au/escaping-violence-payment-enquiry-form
Services Australia - Crisis Payment
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If on an income support payment, callers can contact services Australia as they may be eleigble for a crisis payment for family and domestic violence. www.servicesaustralia.gov.au
Department of Social Services
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If on an income support payment there may be eligiblity to access assistance through the emergency relief program (dss grants service directory) or the keeping women safe in their home program. www.dss.gov.au
Redcross - Migrant and DV Financial Assistance
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Temporary visa callers can contact the Australian red cross as you may be eligible for financial assistance as you are experiencing family and domestic violence through their temporary visa pilot. www.redcross.org.au
Domestic and Family Violence
1800 respect
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The 1800RESPECT Service Directory connects you with services relevant to your needs.
The Service Directory is designed for use by people impacted by violence and abuse, their support networks, and frontline workers.
The Service Directory can be searched by keyword, location, and types of services. The database is updated approximately once a month. www.1800respect.org.au/services
National domestic violence helpline
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1800 200 526
Mensline
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For men who are concerned about any family violence issue, and perpetrators of domestic/family violence.
1300 78 99 78 Online counselling www.mensline.org.au
DV Connect
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DV Connect help Queenslanders find pathways to safety, away from domestic, family and sexual violence. They provide emergency transport and accommodation for your entire family including pets. Also provide safety planning, crisis counselling, intervention, information and referrals at no cost to you.
DV Connect have a pets program run in conjunction with the RSPCA (will find foster home for pets for 28days).
Orders are called DV protection orders. Family members, spouse or someone in intimate relationship (partner) can apply, this Includes people in same sex relationships. Police can take out an order on a person's behalf usually if police are called out to an incident. Alternatively person can take orders out themselves by going to the magistrates court. Children must have experienced abuse (ie be directly affected) to be included on orders. DV Connect stated it is better to get solicitor to help when applying for orders. Family law orders over ride DV Protection orders.
www.dvconnect.org
DV Connect Mens Line
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1800 600 636 operates 9am -midnight 7 days for both male victims and perpertrators. Outside these hours a male victim, if in significant crisis, can use the women's line. www.dvconnect.org/mensline/
Arc phone App - Tech-based family violence response
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Tech-based family violence response developed by DVRCV with funding from the Victorian Government's Public Sector Innovation Fund and the Department of Social Services, Arc keeps a record of information that may be used by a victim survivor to put the language of family violence around their experiences.
Arc is a free app that enables you to identify patterns of behaviour that make you feel scared, unsafe, undermined or intimidated, record your experiences, and tell your story.
The Arc app has been developed for people experiencing family violence, to help explain their situation to a friend, family member or a support service, to provide key information to police or in court, and reduce the number of times they have to repeat their story.
Arc may be used to help victim survivors explain their story to a friend, family member or a support service, to provide key information to police, in court, or with legal or family violence practitioners. www.arc-app.org.au **please note this is not a tool to capture abuses actually happening - in some states recording anyone other than yourself (without prior notification and written consent is illegal) such recordings are inadmissable in a court setting. Seek legal advise in your state for further information.
Children by Choice
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Children by choice rovides information/support to those who suspect their contraception has been tampered with. Counselling team offers decision making counselling, evidence-based information on pregnancy options, referrals to health and support services, and post-abortion counselling and support, to clients across Queensland. Pregnancy counselling and information is available state-wide over the phone (9am to 5pm Monday to Friday), or alternatively face to face counselling by donation for the pregnant person only at their office in Windsor, Brisbane.
Phone lines open Monday to Friday, 8.30am to 5.30pm.
To speak to a counsellor phone 07 3357 5377 (if you're in Brisbane) or freecall 1800 177 725 (state-wide) www.childrenbychoice.org.au
Salvation Army - Safer in The Home
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National Program that is run in state-based locations
Service provision includes, Risk assessment and safety planning, Case management, Support surrounding tech facilitated abuse and detecting/scanning for surveillance and spy ware, Support with security upgrades to the home, Make a referral online or download a referral form.
To speak to a National Safer in the Home specialist consultant:
- Call 0418 157 102 (Vic, ACT, NSW and QId)
- Call 0400 983 360 (Tas, SA, NT and WA)
To submit a hard copy referral form email saferinthehome@salvationarmy.org.au
Hours of operation: Mon-Fri 9:00am - 5:00pm (all states and territorial times) www.salvationarmy.org.au
e-safety commissioner - safety online
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The office of the safety commissioner is committed to empowering all asutralians to have safer, more positive experiences online. The office was established in 2015 with a mandate to coordinate and lead the online safety efforts across government, industry and the not-for-profit community. www.esafety.gov.au
Safe beds for pets
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Is an RSPCA initiative Australia wide. The best place to find contacts (as these may well change over time) for every state and territory is on the RSPCA website. www.rspca.org.au/contact-us
Family Law Violence Law Help
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Family Law Violence Help is a website by National Legal Aid to provide information for people affected by domestic and family violence. www.familyviolencelaw.gov.au
Blue Knot - Trauma
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Blue Knot provides information and support for anyone who is affected by complex trauma. Complex trauma is repeated, ongoing, and often extreme interpersonal trauma (between people) – violence, abuse, neglect or exploitation experienced as a child, young person and adult. www.blueknot.org.au
Support for Men
DV Connect Mens line
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1800 600 636 operates 9am -midnight 7 days for both male victims and perpertrators. Outside these hours a male victim, if in significant crisis, can use the women's line. www.dvconnect.org/mensline/
Men's Referral Service
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Men's referral service is for assistance and resources for men seeking behaviour change if they have been using violence in their relationships.
ACT, NT, QLD, SA, VIC, WA: Mon - Fri 8am - 9pm; Weekends 9am - 5pm
NSW and TAS : 24/7
1300 766 491 www.ntv.org.au
Mensline
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For men who are concerned about any family violence issue, and perpetrators of domestic/family violence.
1300 78 99 78 Online counselling www.mensline.org.au
Dads in Distress
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Dads In Distress supports Dads experiencing trauma through family breakdown and separation anxiety. We also acknowledges the specific issue of father-child contact and custody battles commonly termed ‘parental alienation’, a factor closely linked to stress, separation anxiety, depression, isolation and suicide in Australia. Every child deserves to have a relationship with both of their parents ….
National support line - 1300 853 437 Monday to Saturday, 8:30am-5pm AEST (closed Sunday) Online peer support meetings also available by clicking here. Facebook support and information available by clicking here.
Cultural and Linguistic Supports
Shakti Australia - Asian, African and Middle Eastern migrant and refugee women
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Shakti Community Council is a National non-profit organisation serving migrant and refugee women of Asian, African and Middle Eastern origin.
1800 742 584 www.shaktiinternational.org/shakti-australia
(QLD) Immigrant Women's Support Service (IWSS)
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IWSS offers free confidential, practical and emotional support to immigrant and refugee women from non-English speaking backgrounds and their children who have experienced domestic and/or sexual violence.
(07) 3846 3490 www.iwss.org.au
Workplace Bullying
Fair Work Ombudsman
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Everyone has the right to a workplace free from bullying.
Bullying at work happens when:
- a person or group of people repeatedly behave unreasonably towards another worker or group of workers
- the behaviour creates a risk to health and safety.
Contact 13 13 94
8am – 5.30pm Monday to Friday (except for public holidays).
www.fairwork.gov.au
This is a phone information and referral service for people who are experiencing homelessness.
24/7 on 1800 47 47 53
Service is for single people aged over 16, mothers with children, fathers with children, families, couples, those experiencing homelessness or at risk of homelessness.
www.qld.gov.au/housing/emergency
DV Connect
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DV Connect provides support, information, advocacy, telephone counselling, referrals and state wide coordination to aid Queenslander, men, women, families and children, find pathways to safety, away from domestic, family and sexual violence. DV Connect provides emergency transport and accommodation for your entire family including pets. They also provide safety planning, crisis counselling, intervention, information and referrals at no cost to you. Operating bridging accommodation residence Bella's Sanctuary, a safe haven for victim survivors to heal and rebuild their lives along with education programs through their Workplace Domestic and Family Violence Training program.
24/7 on 1800 811 811 www.dvconnect.org
National Homelessness Australia
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Homelessness Australia is the national peak body for homelessness in Australia. We are a voluntary organisation that provides systemic advocacy for the homelessness sector. www.homelessnessaustralia.org.au
The following link provides phone numbers for accommodation services, (including crisis accommodation) Australia wide: www.homelessnessaustralia.org.au/homelessness-services
If anyone is experiencing fiancial hardship, the national debt helpline offers free financial counselling.
www.ndh.org.au
Information for MHPs
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- www.gamblingresearch.org.au -
Gambling Research Australia. An initiative of the Ministerial Council on gambling. Contains over 1700 gambling research publications.
Gambling Help QLD
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Depending on what state you are calling from, this number will divert you to your state Gambling Helpline service
1800 858 858 To CHECK YOUR GAMBLING click herewww.gamblinghelpqld.org.au
The national website has live online counselling, email support, self-help, tips for friends and family www.gamblinghelponline.org.au
GA Gamblers Anonymous QLD
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A fellowship of men and women who share their experience strength and hope with each other that they may solve their common problem and help others recover from a gambling problem.
0467 655 799
Gamblers Anonymous and Gam-Anon meetings, online forum, information. www.gaaustralia.org.au
GamBlock®
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People who cannot control their gambling, often fall out with family and friends. GamBlock® was created in response claims that gambling could not be blocked. The purpose of GamBlock® is to protect families from underage gambling and help people from losing money or worse.
This is a program downloadable for various devices and situations, both in the home and in the workplace. It does not have a free component. www.gamblock.com
Problem Gambling Severity Index (PGSI)
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The Problem Gambling Severity Index (PGSI) is the standardised measure of at risk behaviour in problem gambling. It is a tool based on research on the common signs and consequences of problematic gambling. www.responsiblegambling.vic.gov.au
By calling carer gateway, you will be connected with a new Australia wide network of care gateway service providers. They will talk though what you need and help you to find services to support and help you.
1800 422 737
Counselling service also available on that number 8am-6pm professional counsellors are waiting to talk through any concerns you have. www.carergateway.gov.au
Mind Australia
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At Mind, they recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself.Mind Australia offers a range of supports, including counselling and peer support, respite, recreation days, carer education, an online forum and support groups.
Call the Carer Helpline on 1300 554 660, to help you identify what works best for you. (Please note that not all options are available across all Mind service sites.) A carer support worker will help identify the most appropriate options for providing respite and support to family members, friends and other carers.
Service information 1300 286 463 www.mindaustralia.org.au
BiPolar Caregivers
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Useful, easily accessible information website for caregivers of people with bipolar disorder. Information and suggestions for caregivers about:
&nsbp; &nsbp;What is bipolar and how it is treated and managed.
&nsbp; &nsbp;Ways to help a person with bipolar disorder who is 18 years or over.
&nsbp; &nsbp;Ways caregivers can take care of themselves, deal with the bipolar disorder and the personal impact it has on them.
www.bipolarcaregivers.org
Carers Australia
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Carers Australia is the national peak body representing Australia’s unpaid carers, advocating on their behalf to influence policies and services at a national level.
Carer Gateway - 1800 422 737 www.carersaustralia.com.au
Mental Health Carers Australia (formerly ARAFMI national)
Caring for Carers Australia (CCA) is a not-for-profit organisation dedicated to honouring and acknowledging Carers and the enormous effort they show their loved one each and every day.
General plan management enquiries
ccapm@caringforcarersau.org
P: (07) 3902 0241
Support Coordination enquiries
supportco@caringforcarersau.org
P: 0488 586 400 W: caringforcarersau.org
ARAFMI
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Arafmi provide quality support, education and advocacy services to people with mental illness, their families and carers.
Whether you need help navigating the NDIS, looking for support services for yourself or a loved one or simply need someone you can talk to who understands.
Carer support line 1300 554 660
www.arafmi.com.au
National Aboriginal Community Controlled Health Organisation (NACCHO) is the national peak body representing 143 Aboriginal Community Controlled Health Services (ACCHSs) across the country on Aboriginal health and wellbeing issues. www.naccho.org.au
Social and Emotional Wellbeing and Mental Health Services in Aboriginal Australia
This website is an initiative of the Australian Psychological Society with funding from the Australian Government Department of Health and Ageing. It is designed for those seeking to learn about ways of meeting the social and emotional wellbeing and mental health needs of Aboriginal and Torres Strait Islander people and communities. www.sewbmh.org.au
Queensland
Queensland Aboriginal and Islander Health Council (QAIHC)
A directory of Aboriginal and Torres Strait Islander Community Controlled Health Organisations ensure Aboriginal and Torres Strait Islander peoples receive culturally appropriate health care. www.qaihc.com.au
Men
Dardi Munwurro
Free Call: 1800 435 799
E: info@dardimunwurro.com.au W: www.dardimunwurro.com.au/
• The service provides support to Aboriginal Men
• It operates 24 hours a day, 7 days a week, Australia wide.
• They provide referrals to culturally appropriate services across Australia
GriefLine is a free national counselling and support telephone, SMS and video service. We offer confidential 7 days a week phone and telehealth counselling and support to people experiencing grief, loss and/or trauma.
Our counselling support also provides early intervention and prevention of mental health difficulties which may compound a person's experience of grief, loss and trauma. GriefLine is available nationally inclusive of remote, regional and rural communities, in addition to all metropolitan regions, Australia wide.
GriefLine State HotLine Numbers - 7 days - 6am to 2am
03 9935 7400; 02 8188 5799; 07 3062 7327; 08 6244 8196
1300 845 745 (National - Landline only) www.griefline.org.au 24/7 Online Forums
SIDS bereavement support line 24/7
With over 40 years’ experience supporting grieving individuals and families after the death of a child or pregnancy loss, we understand what you're going through and we're here to help.
Explore our Support Library or call our 24/7 Support Line 1300 308 307 to speak to someone now. www.rednosegriefandloss.org.au
The Compassionate Friends
Not For Profit organisation supporting bereaved parents, siblings and grandparents.
National support line: 1300 064 068 www.thecompassionatefriends.org.au
National Association of Grief and Loss (NALAG)
The National Association for Loss and Grief (NALAG) is a not-for-profit organisation that provides free support to those who have experienced loss and grief. NALAG also provides education through programs such as 'Blue Healers' which aims to assist those who have been diagnosed with mild anxiety/depression. NALAG also conducts Indigenous education programs in the area of loss and grief. NALAG is also an avid promoter of suicide prevention, hosting the Walk Towards Hope march to educate the community in suicide prevention.
02 6882 9222 www.nalag.org.au
MyGrief App
The Australian Centre for Grief and Bereavement has just launched an app to support bereaved people. www.grief.org.au
FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and our friendly volunteers are ready to talk about anything and everything.
10am-8pm, 7 days a week on 07 2103 3170 Phone numbers for other states available on website
or Free call 1800 424 287
online chat service also available 4pm-7:30pm, Monday, Wednesday & Thursday www.friendline.org.au
Vinnies Connect
Vinnies Connect offers people an opportunity to connect with the community. Introducing adults in need of social contact with a caring volunteer to catch up for social activities in the community. Can be face to face or via the phone. www.connect.vinnies.org.au
Find Your Local Community Centre
Your local community centre or PCYC is a great place to find out what is happening in your community, what services are available and places social connections can be made.
You can search for community centres and other places of interest on Infoxhange by clicking here.
www.serviceseeker.com.au
GROW
GROW is a community-based organisation that has helped thousands of Australians with their recovery from mental ill-health through a unique program of mutual support and personal development.
The Grow Program is based on a 12-step program of personal growth of mutual help and support. The program is all-inclusive and draws on many principles for mental, social and spiritual health.
1800 558 268 to find a group near you www.grow.org.au
Registered Nurses are available 24 hours a day, 7 days a week to provide advice when people are not sure what to do - whether they should see a local GP, manage the condition at home, or go to an emergency department.
1800 022 222 www.healthdirect.gov.au
Disability Support Serivces
Support and services for people with disability, their families and carers. www.dsdsatsip.qld.gov.au
Medicines Line
A telephone service providing consumers with information on prescription, over-the-counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines.
1300 633 424 (Mon-Fri 9-5)
Poisons Information
13 11 26
in case of emergency call 000
1800 BULK BILL
1800 BULK BILL is a directory service providing communities with information relating to our nearest Medicare Bulk Billing medical practices that are also open extended hours.
Calling 1800 BULK BILL (1800 285 524) will connect you staff who can assist with searches. www.1800bulkbill.com.au
Queensland 13Health
Health advice over the phone 13Health is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
1343 2584
13 SICK (13 7425)
Booking lines for home doctors are open from 6pm weeknights, 12 noon Saturday, all day Sunday and public holidays.
Also a home doctor app available. www.homedoctor.com.au
National Disability Insurance Scheme - NDIS
The National Disability Insurance Agency (NDIA) is an independent statutory agency. Our role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.
1800 800 110 www.ndis.gov.au
Cancer Council
Cancer Council's 13 11 20 nurses and other health professionals are offering invaluable one-on-one phone support to anyone affected by cancer.
13 11 20 www.cancer.org.au
The Alcohol and Drug Foundation (ADF) is Australia's leading organisation committed to preventing and minimising the harm caused by alcohol and other drugs. Comprehensive information about drug types and information.
ADF runs DrugInfo - DrugInfo is a is a confidential, non-judgemental telephone and email information and referral service for anyone seeking help for their own or another person's alcohol or drug use.
DrugInfo - 1300 85 85 84 www.adf.org.au
Counselling Online - Text Based
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This is online text-based counselling for people concerned about their own drinking or drug use. The service is equally available to people concerned about a family member, relative or friend.
The service also provides: support by email, tools such as self-assessments and self-help modules, an SMS service to keep you focused and on track, an online community forum to connect you with peers for support.
Counselling Online services are free and available 24 hours a day, 7 days a week.
Email: info@turningpoint.org.au www.counsellingonline.org.au
Family Drug Support (FDS)
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FDS is a national service for families dealing with drug and alcohol. FDS provides a toll free, 24-hour national telephone support line, as well as support groups, education programs, counselling and bereavement services for families.
FDS has also developed an online resource for families to help families deal with issues associated with ice and other drugs in a way that strengthens relationships and achieves positive outcomes. www.fdsonline.org.au
Drug ARM
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At Drug ARM we take a holistic approach to addressing alcohol and other drug issues. Our specialists deliver services informed by current best practice and operate within the bio-psycho-social, harm minimisation and recovery frameworks. Each service is tailored to meet the needs of each individual, family or community to bring about positive change.
1300 656 800 www.drugarm.com.au
National Alcohol and Other Drug hotline
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For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug hotline: It will automatically direct the person to the Alcohol and Drug Information Service in their state or territory.
1800 250 015
ADIS alcohol and drug support Qld
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24/7 support for people in Queensland with alcohol and other drug concerns.
Call us for counselling, information and advice. Anytime. Anywhere.
24 hours, 7 days free and confidential, Experienced and skilled counsellors, Support and treatment referral for you, family, friends and health professionals.
1800 177 833 www.adis.health.qld.gov.au
Alcohol Supports
National AA helpline
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Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.
1300 22 22 22 www.aa.org.au
Alanon/Alateen
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Alanon/Alateen's aim is to help and support families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem.
1300 252 666 www.al-anon.org.au
Hello Sunday Morning
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A binge drinking resource - that promotes healthier drinking culture. This includes the 'Day Break program. www.hellosundaymorning.org
Drug Supports
Narcotics Anonymous
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Narcotics Anonymous is a non-profit fellowship or society of men and women for whom drugs had become a major problem.
1300 652 820 www.na.org.au/multi
Qld Opioid Treatment Program
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The Queensland Opioid Treatment Program (QOTP) began in 1977 and provides treatment for opioid dependence, including prescription opioids.
The Department of Health has clinical and regulatory oversight of the program. Opioid treatment is available from public clinics and private prescribers in Queensland.
The S8INFO line also provides support for users with technical issues when registering for or using QScript. The number can be found on the queensland health website. www.health.qld.gov.au
For support or advice for any alcohol or drug concerns, contact the Alcohol and Drug Information Service (ADIS) 24 hours a day, 7 days a week. (Link found under Alcohol, Drugs, and Other Supports in this section above)
Please remember that this checklist does not give a diagnosis – only a health professional can provide that – it can, however, give you a better sense of how you're feeling.
Worried about someone else? Please don’t complete the DASS checklist on behalf of someone else, as the score and recommendations are specifically for the person requiring help.
If you’re worried about someone else’s wellbeing, we would encourage you to have a conversation with them about it and support them to take this checklist themselves. Not sure what to say or how to say it check ou tthe helpful tips on Beyond Blue's website (click here).
DASS21 - Depression, Anxiety, Stress Survey
The DASS is a measure of distress relating to depression, anxiety and stress. It is not measure of clinical diagnosis.
You are able to record your responses in the document on the screen below - simply click the and select 'add text'
This quiz is for information purposes only. It is not a clinical or diagnostic tool.
If you need help now:
Call 000 if life is in danger
Visit the Beyond Blue website (click here) for more ways you can find immediate support
Or visit the Lifeline website (click here) Or visit a counsellor, your GP or another health professional
